Frequently Asked Questions

Gift Cards

Gift vouchers are available by service, package or value. If you require assistance don’t hesitate to contact reception. You can order and pay over the phone and have your voucher mailed out or come into the spa and speak to a therapist for assistance. 

Cancellation Policy

We require at least 6 hrs notice of cancellation on the day. We ask that you cancel as soon as possible if you are unable to make your appointment.
In the case of group bookings we require a 20% deposit. If you cancel within less than 6 hours your deposit will be forfeited. For cancellations with in 2 hours or no shows we require a 50% charge of services booked.

Car Parking

Unfortunately in Glen Waverley we have strong parking restrictions. Please try and park in a longer term park. Their are two multi level car parks available which allow up to 4 hours of free parking. They are both located at the end of Kingsway. Please remember that we ask you to arrive 15 minutes prior to the commencement of your service. 

What to Wear

We provide disposable underwear, robe, gown and footwear for your comfort during the treatment. We recommend you come in something comfortable to retain you state of bliss on departure.

fluids

We recommend drinking plenty of water before and after your treatment to avoid dehydration and to increase the benefits of your spa experience.
Please try and avoid alcohol consumption prior to and post treatment.

Spa Reservations

It is highly recommended that you pre book your treatment in advance to avoid disappointment.
IF YOU BOOK A FOLLOW UP APPOINTMENT ON THE DAY OF YOUR SERVICE YOU WILL RECEIVE A 5% DISCOUNT ON THAT APPOINTMENT. (NOT VALID IF CHANGES MADE).

Arrival

Please arrive at least 15 mins prior to booking time. If it’s your first visit to Temple Body and Soul you will need to fill out your consultation form. If you have been to us before it is best to arrive early, change into your robe and enjoy our relax area and beautiful spa books and tea.

Packages

If you have booked in for a retreat or escape package please arrive at least 15 mins prior.

mobile phones

While a necessary part of modern living, we ask that you switch your phone to silent or turn it off so as to maintain a relaxing environment.

pregnancy

It is not recommended to experience any heat treatments whilst pregnant; it is unsafe to increase the core body temperature during pregnancy. Please advise your therapist before your treatment if you are currently pregnant or trying to become pregnant. You therapist will be able to adapt and alter your treatment for safety and comfort.

Late Arrivals

Please arrive at least 15 mins before your treatment time. This will allow you to fill in a consultation form, change and prepare for your treatment. We will endeavor to accommodate late arrivals but due to other bookings, your treatment time will need to finish on time, possibly decreasing the length of your treatment. 

Quiet Please

Please respect others treatments in progress and speak quietly and ensure mobile phones are switched off or on silent.

Health Restrictions

If you are pregnant it is advised you do not experience any heat treatments due to the likelihood of increasing the body’s core temperature.
If you suffer from back, muscle or joint pain please let your therapist know before commencement of treatment.

men

Please shave on the morning of your facial to avoid discomfort.

valuables

Where possible it is advised you avoid bringing valuables to the spa. You will be given a locker with a key to store your personal items. The spa takes no responsibility for your belongings.